Frog Net | Nice and sturdy, but bigger than I had expected

Frog Net | Poor Customer Service

sporting goods:

Frog Net

	Frog Net Douglas Net Company Douglas Net Company average customer review:based on 3 reviews view larger image
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The Frog net is made of 1/2" plain aluminum tubing on a 15" diameter hoop. It has a 1" diamond-emboosed aluminum handle, 6" long which you can easily attach a 1" unvarnished handle, up to 60" long , available in most hardware stores. The net is 1/4" mesh - 22" deep. Made in USA

Nice and sturdy, but bigger than I had expected

There's nothing wrong with these nets. They're sturdy and will last and last. However, I wanted something to catch the critters the cats schlepp in through the cat door, and for that purpose, they're a bit oversized. I'd recommend getting out a measuring tape and making sure you want nets of this size. Also, they don't come with a pole.

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Poor Customer Service

The product itself is fine, but the company who sells it is the problem. When I didn't receive the item after two weeks I emailed Douglas Net Company twice, but received no reply. After tracking down a phone number on my own - it is not posted on their Amazon page, look for yourself - the man was very nice, but could not provide a tracking number or any other information about the shipping. When it still hadn't arrived a week later I called back and he again was very nice and agreed to send a replacement, which I promptly received in 4 days. I rate them poorly because of failure to provide tracking information, which is pretty standard practice these days, for failing to reply to emails, and for not providing contact information on their Amazon page. I would not buy from them again.

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