3D Home Architect Home & Landscape Design Suite v10 SB

3D Home Architect Home & Landscape Design Suite v10 SB | Very disappointed

software:

3D Home Architect ...

	3D Home Architect Home & Landscape Design Suite v10 SB Windows, Mac OS X \| Encore Software, 2008 average customer review:based on 7 reviews view larger image
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The ultimate easy-to-use home and landscape design solution that incorporates the latest design techniques and technologies to ensure your dream home becomes a reality.

Is New Better?

This product is probably fine for many people. For my purposes, I just need an application to design floor plans. In many ways, this product is overkill. Some years ago, I worked with a very early version of this product and it was perfect for my needs. Unfortunately, with the tenth version, they have added lots of bells and whistles (landscaping, 3-D, etc.), but some of the simple-to-use features of the early versions have disappeared. If I could find an early version that works on OSX (no such thing!), I would buy it.

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Very disappointed

This product will not give dimensions from the outside of a wall surface. It will only dimension from the center of walls. The instruction book says you have that option when in reality you do not. I e-mailed customer support about this issue and it took them over a month to finally respond and tell me that this was not an option. To me, the whole point of having such a program is to eliminate as much as possible having to manually figure dimensions and this product does not do that. It's obviously a mistake in the software design because they give this option in the instruction book. When I asked customer support if it would be possible to create an update to solve this issue that could be downloaded from their web site all they did was thank me for my feedback which obviously does nothing for me as a user. Who knows what else might be wrong with the software design. Poor product performance+poor customer support= extremely dissatisfied customer!

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reviews: page 1, 2

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