books:

	Crucial Conversations and Crucial Confrontations Value Pack Kerry Patterson, Joseph Grenny, ... McGraw-Hill - 512 pages average customer review:based on 2 reviews view larger image
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Your ability to handle a crucial conversations and confrontations?no matter how difficult?is the single most important factor in your personal and professional success. The Crucial Conversations and Crucial Confrontations bundle offers readers a terrific cost savings on these life-changing books.

These invaluable guides show you how to communicate best when it matters most?at home, at work, and in every aspect of everyday life. You?ll gain the tools to approach the person you need to work with, say what's on your mind, and achieve positive outcomes that will amaze you.

* Make it safe to talk about almost anything
* Turn crucial conversations into the action and results you want
* Permanently resolve failed promises and missed deadlines
* Transform broken rules and bad behaviors into productive accountability
* Strengthen relationships while solving problems

Once you learn the crucial secrets of navigating any difficult meeting or conversation, you can resolve any issue with anyone, and improve every aspect of your life.

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Read this book

This book is great at pointing out the subconscious decisions that we make during encounters with others. After reading the book and analyzing how you react in certain situations, you'll be able to improve the quality and effectiveness of your "high stress" conversations. I'd recommend this book to anyone who wishes to be a more effective communicator.


Crucial Conversations a great strategy

This is my third purchase of this series, I keep giving it away. I saw the series presented as a "required" class at my customer site. I decided I better speak their language. We were having tough times communicating and I felt the customer didn't believe us and didn't know why. Instead of animosity we created an environment of safety. I was aware of my (and team's) tendencies under stress, we quickly could recognize when a crucial conversation was going the wrong direction. Once you have the tools to recongnize a safety problem, a strategy can pull it back on track to make progress. I bought it for work, and use it at home as well.

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