Difficult Conversations: How to Discuss what Matters Most | Douglas Stone, Bruce Patton, ...

Difficult Conversations: How to Discuss what Matters Most | Douglas Stone, Bruce Patton, ... | Solid practical help for leaders

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	Difficult Conversations: How to Discuss what Matters Most Douglas Stone, Bruce Patton, ... Penguin (Non-Classics), 2000 - 250 pages average customer review:based on 149 reviews view larger image
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highly recommended

Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES--show you how to handle your most difficult conversations with confidence and skill.

Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
how to start the conversation without defensiveness
why what is not said is as important as what is
ways of keeping and regaining your balance in the face of attacks and accusations
how to decipher the underlying structure of every difficult conversation

Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

"Does this book deliver on [its] promise of an effective way through sticky situations, whether 'with your baby sitter or your biggest client'? It does."-- The New York Times

"These talented communicators blend a daunting array of disciplines into highly readable and practical advice."-- Booklist

"Brilliant. . . . I've already re-read most of it. I'm using it. What more could a reader ask?"-- Tom Peters

"Emotional Intelligence applied to life's tough moments."-- Daniel Goleman

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Do You Communicate? Read this.

Difficult Conversations by Douglas Stone, Bruce Patton and Sheila Heedn
is so practical and readable I purchased a copy for each person in a
communication skills training program I provided recently.

Just because we speak, write, e-mail, or tweet, we think we've
communicated effectively. But all we've done is catapult words into
the stratosphere. According to Difficult Conversations, for every conversation there are
actually three conversations going on for each person.

Unless all these conversations are brought out in the open,
misunderstandings rule.

Difficult Conversations provides a template,
a step-by-step system for approaching those tough conversations we all
have - or avoid having.

Difficult Conversations urges the reader to go from delivering
information during a conflict to taking a curious, learning stance.
Instead of blaming and defending yourself, explore the other person's
experience. Try to learn more about what went on and what's going on.
Until you each understand the three conversations, you can't move
forward.

You'll read Difficult Conversations more than once. Every page will
be dog-eared and highlighted profusely. It may be an overstatement,
but only slightly, to say you won't want to leave home without this
power-packed volume.

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Solid practical help for leaders

Everyone has to have difficult conversations and this book can help make them more effective and less painful. This research-based approach is entirely practical and useful. The techniques can be used in a variety of situations. Like all skills, it still requires practice to do it well, but this book is a good place to learn the methods.

This book can change your relationships

This is one of my favorite books. It changed my relationships with family, friends, and coworkers for the better. Difficult Conversations presents a common sense approach to interacting and influencing people. This book stresses listening, understanding (not necessarily agreement), and communication.

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Great Buy

Everyone should have this book in their personal library. Whether its difficult issues at the job, within friendships or relationships, Difficult Conversations: How to Discuss what Matters Most will assist in your approach to resolving those critical issues in your life: great book.

Difficult Conversations: How to Discuss what Matters Most

The book was recommended to me by one of the lawyers in our firm who is an attorney and is an Arbitrator for several organizations. He stated that even after going through many years of formal training to be an Arbitrator and Medicator that he learned more from this book than all of his formal college training. In reading the book and being a Mediator for our County, I agree.

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