ITIL Service Support and Service Delivery Process Model | Key Skills ILX

ITIL Service Support and Service Delivery Process Model | Key Skills ILX | Great immediate insight into ITIL

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ITIL Service Suppo...

	ITIL Service Support and Service Delivery Process Model Key Skills ILX Key Skills ILX, 2005 - 2 pages average customer review:based on 9 reviews view larger image
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highly recommended

Key Skills ILX have designed an A3 double sided process model, giving a graphical overview of all major Service Support and Service Delivery Processes. This is an excellent tool to use as part of your preperation for your ITIL examinations.

Five Stars (Barely)

Well done. A very useful tool for passing the ITIL exam, especially if you are a visual learner.

Even though it could have been (much) larger, I gave it five stars because of the clarity and accuracy of the diagrams. One of the books I read for the exam stated, "it is impossible to diagram the all the interrelationships of ITIL," but this proves them wrong --this chart has done a very good job of simplyfying a complex set of relationships and providing most important content.

I used this chart and the (boring) IT Foundations by Von Bon and a Transcender Practice Exam as my only study materials and passed Foundations with room to spare.

This chart is a 'keeper'

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Great immediate insight into ITIL

This is really helpful in having a one-page insight into ITIL's processes, activities and dependencies hanging on the wall.

Must have, especially for ITIL version 3

Great presentation material!

Very useful for walking people through ITIL process framework; but only a piece of reference material.

Format is not adequate

This is a great product, but the format, really, is not good. The charts must be separated (they did not) and it's difficult to manipulate it. But, the content it's very, very good.

reviews: page 1, 2

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