Crucial Conversations: Tools for Talking When Stakes are High

Crucial Conversations: Tools for Talking When Stakes are High | Kerry Patterson, Joseph Grenny, ... | Excellent Tool

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Crucial Conversati...

	Crucial Conversations: Tools for Talking When Stakes are High Kerry Patterson, Joseph Grenny, ... McGraw-Hill, 2002 - 256 pages average customer review:based on 135 reviews view larger image
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highly recommended

Crucial Conversations

Crucial Conversations is one of the best books I've read about how to hold a difficult conversation without blaming the other person or getting entangled in one's own drama. It offers practical tools for clarifying what you want for yourself, for the other person and for the relationship before you even start the conversation. Other topics include how to tune in to your own stories that get in the way of dealing with an issue; how to deal with someone who doesn't feel safe and is acting out; and how to manage yourself when you're angry, scared or hurt and trying to work through a difficult issue with someone. Information is presented in an easy to understand format with lots of stories and examples to demonstrate concepts. A fantastic guide that offers insight as well as tools, way beyond the usual self-help books.

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Excellent Tool

So very true....we move to either silence or violence...why not have a tool to charter those waters to resolution without either silence or violence.

good collection of practical ideas - need more examples

Although this book takes far to long to get to the point, it is a worthy collection of well structured ideas that can really be implemented.
More worked examples would help, especially illustrating how all the acronyms they come up with representing techniques fit together. Many of the ideas are well known, so the benefit of this book is to bring so many ideas together in a digestible format.

Readable and Useful

A readable and useful book on dealing with difficult conversation topics.

The authors present an approach based on quality information sharing and mutual respect.

Difficult real-life examples are studied in a "before and after" style, once without the method, and then with the method presented in the book.

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