Crucial Conversations: Tools for Talking When Stakes are High

Crucial Conversations: Tools for Talking When Stakes are High | Kerry Patterson, Joseph Grenny, ... | Excellent tool

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Crucial Conversati...

	Crucial Conversations: Tools for Talking When Stakes are High Kerry Patterson, Joseph Grenny, ... McGraw-Hill, 2002 - 256 pages average customer review:based on 135 reviews view larger image
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highly recommended

Great Insight, Good Tools

Wow! It's amazing how often I see my friends, family and MYSELF in both examples and in the strategies (some good, some bad!).

This is a great book to come upon when one needs it. Obviously, some have been forced to read it by a boss... and I'm not so sure that the message gets across that way.

Does this book cure all of the social inequities of the workplace? Of course not - that's not what it even attempts to do!

Rather, it's a series of tools for enhancing communication and, for many of us, these tools are a surprising way of looking at all conversations - particularly the non-productive ones.

Do I recommend this book? 100%!!! Would I give it as a gift to someone who "needed" it? Maybe not. It's best found when the time is right, not forced on someone when the time is wrong.

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Excellent tool

We are using this book in our department to help with improving customer service and communication on all levels of service. Excellent resource. Each employee was given a copy of the book.

great business tool

ordered 15 copies to distribute around our department... received rave reviews from everyone who read it.

Wrong audio book sold.

The seller had the wrong book down for sale. It would be easy to do since the author had a similar named book. I was very impressed with the quick response to correct the problem. They credited the whole amount back and said I can keep the book. It is great to see a trustworthy, reputable, seller out there today - doing the right thing. I would highly recommend doing business with this seller again.

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Very good...

Very good book for succesful managers, but also for amateurs interested in improving their communication skills. Of course, for some professionals that one may be "just another one".

reviews: 1, 2, 3, 4, 5, 6, page 7, 8, 9, 10, 11, 12, 13, 14, 15, 16

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