books by Joseph Michelli

books by Joseph Michelli

books:

Joseph Michelli

En la experiencia Starbucks/ The Starbucks Experience
Joseph A. Michelli

Norma S a Editorial, 2007

¿Cómo pudo Starbucks tomar un producto común y corriente como el café y transformarlo en un éxito empresarial extraordinario a nivel mundial? Después de explorar durante 18 meses en el mundo de Starbucks. de escuchar lo que dicen sus directivos y de observar lo que hacen ellos y sus socios. Joseph Michelli dedujo 5 principios claves que impulsan ...

Humor, Play & Laughter: Stress-Proofing Life With Your Kids

Joseph A. Michelli

Love & Logic Press, 1998

Happy and fun
I am a special education teacher and this book gave me and my co-workers MANY useful strategies and ideas to incorporate humor and laughter into the classroom. Dr. Michelli uses his personal experiences to present healthy, humorous ways to deal with children in our ...

Surviving Sibling Rivalry: Healthy Options for Managing Your Children's Conflicts

Joseph A. Michelli

Love & Logic Press, 2000

Don't waste your time
I brought this audio tape because I wanted some suggestions on how to deal with sib fighting. Not only did I not learn anything, the suggestions and examples he offered were silly. For example, he suggested pulling each kid away from the situation and to go to each ...

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the ...

Joseph Michelli

McGraw-Hill, 2008

How to establish and then sustain a culture of superior service
As a frequent guest of Ritz-Carlton throughout much of my life, I can personally attest to the validity of its reputation for superior guest service in all respects. In fact, such service is consistently of such a high quality that guests take it for granted. Founder ...

When Fish Fly: Lessons For Creating a Vital and Energized Workplace From the World Famous Pike Place Fish ...

John Yokoyama, Joseph Michelli

Hyperion, 2004

Managers required reading
We make our profit off of the products we market...what we sell is our service. A culture of customer service first, and seperating our company from the pack needs to be driven from the top down...but it is the line managers that have to most influence on our customer ...

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Joseph Michelli

McGraw-Hill, 2006

pleasantly surprised
This is a great book for business leaders looking for new ideas and strategies to implement into their business and for those who want to learn a little more about the business principals that Starbucks is founded on. Michelli offers many examples and case studies ...