books by Anthony Tardugno

books by Anthony Tardugno

books:

Anthony Tardugno

IT Services: Costs, Metrics, Benchmarking and Marketing (Harris Kern's Enterprise Computing Institute Series)

Anthony Tardugno, Thomas DiPasquale, ...

Prentice Hall PTR, 2000

Focus is on the critical production support processes
This book is one of, if not the, best guides to developing, implementing and managing a mature production support organization. The value of this book is that it takes a business-centric approach to service delivery, and augments material on service level management ...

It Services
Anthony/ Dipasquale, Thomas/ Matthews, Robert Tardugno

Prentice Hall, 2000

IT Professional Bundle: Ideal for those Responsible for Creating and Managing IT Infrastructures
Harris Kern, Jane Carbone, ...

Prentice Hall PTR, 2004

Ideal for those responsible for creating and managing IT infrastructures, this bundle contains all four of these leading titles: IT Architecture Toolkit; IT Production Services: Building a Competitive Advantage; IT Systems Management: Designing, Implementing, and Managing World-Class Infrastructures; and IT Services: Costs, Metrics, Benchmarking ...